returns & replacements
GENERAL POLICIES
-
Eligibility: Products eligible for return or replacement include damaged items, incorrect orders, or products not meeting quality expectations.
-
Timeframe: Customers must initiate return or replacement requests within 30 days of receiving the product.
non-returnable items
-
Final Sale Items: Certain items, such as clearance or customized products, are non-returnable. Furthermore, our Sales Agent Sets are non-refundable. Please check product descriptions carefully before purchasing.
COURSE & DIGITAL PRODUCT
RETURNS
-
No refunds available.
PHYSICAL PRODUCT
RETURNS
-
Accepted for unused, unopened items in original packaging within 30 days of purchase.
-
Damaged or defective items eligible for return with photographic evidence.
return / replacement proces
-
Initiating Requests: Customers should contact BEAUTY IS customer support via email or the designated form on our website.
-
Verification: Assess the reason for return or replacement and request necessary documentation or images for damaged items.
-
Resolution:
-
Approved returns: Provide shipping instructions for returning the item.
-
Process refunds or replacements promptly upon receiving returned items.
-
PHYSICAL PRODUCT
REPLACEMENTS
-
Provided for damaged or defective items based on availability.
-
Customers may choose between a replacement or refund.
Conditions & exceptions
-
Used Products: Generally, not eligible for return unless proven defective upon receipt.
-
Refund Methods: Refunds issued to the original payment method or as store credit as per customer preference.
shipping policies
processing times
-
Order Processing: Orders are typically processed and shipped within 10 business days following payment confirmation, depending on the product. Certain items are made fresh upon order, which may extend delivery time to 4-6 weeks.
-
Custom Orders: Please allow additional processing time for custom or made-to-order items.
SHIPPing methods
& delivery
-
Domestic Shipping: We offer standard shipping via UPS, USPS and expedited shipping options.
-
International Shipping: Currently, we ship to select international destinations. Please contact us for international shipping inquiries.
-
Delivery Time: Estimated delivery times vary based on the shipping method selected and the destination.
Note: Actual delivery times may vary due to carrier delays or unforeseen circumstances.
shipping rates
-
Domestic Rates: Shipping costs vary based on the weight of the order and the shipping destination. Customers can view shipping costs during checkout.
-
International Rates: International shipping rates are calculated based on the destination and the weight of the order. Customs duties and taxes may apply and are the responsibility of the customer.